Return and Exchange Policy

Refund and Exchange Policy

1. Custom Orders Are Final:

 All orders are custom-made to your specific requirements. Therefore, returns, refunds, or exchanges due to preference changes, sizing errors, or dislikes are not accepted.

2. Defective or Incorrect Items:

 If you receive an item that is defective or incorrect, please contact us within 24 hours of delivery with clear photographic evidence. Exchanges will be processed once the claim is verified.

3. Inspection Requirement:

Upon delivery, inspect your order for defects or discrepancies. Any issues reported after 24 hours of receipt will not qualify for exchange.

4. Exchange for Defective Items Only:

Exchanges are only processed for unused, undamaged items sent incorrectly or with a verified defect. Products must be in their original packaging and condition.

5. No Cancellation After Confirmation:

Once an order is placed and confirmed, modifications or cancellations are not permitted, as all items are custom-made.

6. Non-Refundable Items:

Refunds are not issued for custom-made or made-to-order items. However, exchanges may be possible for equal or higher value based on product and size availability.

7. Shipping Responsibility:

Customers are responsible for shipping costs on exchanges unless the item was defective or incorrect.

8. Proof of Delivery:

We ensure every order is shipped with a tracking number and require a signature upon delivery to verify receipt.

9. No Refunds for Non-Payment:

 Items such as formals or bridals are not eligible for refunds due to non-payment. Customers are required to pay the full amount within 7 days of notice, failing which their advance payment will be forfeited.

10. Final Sale Items:

Certain items such as unstitched fabric, made-to-order dresses, and bespoke outfits are final sale and cannot be returned, exchanged, or canceled.